Indefinite suspensions can be appealed but you should wait a minimum of a year and have a strong plan of action when you do reattempt it. If you truly feel eBay made the suspension in error, contact eBay immediately to explain the situation.
Being flustered or angry on the phone will not help your case. Explain what happened and where it went wrong. The next step is to explain how you resolved the problem in this instance.
If it was a customer complaint, how did you rectify it? Will you write better product descriptions or get your warehouse to fulfill orders more quickly? Get advice on how to get back to selling once your account is reinstated. Will you need to update your listings or manage orders differently? Whatever you do, take their input seriously.
So what should you do if your eBay account is suspended? There are a number of reasons why sellers could find themselves in receipt of a suspension notice. Some of the main reasons for suspended eBay accounts include selling fake merchandise, unpaid fees, poor customer service, and policy violation. If you thought eBay was the untamed wild where you could sell whatever you want, think again!
This is arguably the easiest problem to fix — simply pay your fees by logging into the My Account page and enjoy a reinstated account. Unpaid seller fees can include the regular fees associated with your eBay seller account, but they also include reimbursing eBay for a refund made to one of your customers.
Tip: Set up and schedule reminders to pay all your business expenses to avoid that dreaded seller suspension email in the first place. If you are taking too long to ship items, or worse — failing to ship them at all — eBay will take action that can include suspending your account. To avoid this, be sure to ship items promptly after receiving your payment and communicate clearly with customers if you run into problems.
There are a number of policies and regulations that sellers are required to abide by when selling on eBay. Some of the more common violations include;. Some of these violations or reasons for suspension are easier to overcome than others. Getting your account reinstated can be a simple process. In some cases, it could mean waiting for a temporary suspension to finish be patient! To start, inspect the instructions in the email you received from eBay notifying you of your suspension and follow each step to the letter — now is the time to be transparent, honest, and professional.
This article originally appeared on Sellbrite and has been republished with permission. Find out how to syndicate your content with B2C. Join over , of your peers and receive our weekly newsletter which features the top trends, news and expert analysis to help keep you ahead of the curve.
The best of B2C in your inbox every Monday Sign up now. Toggle navigation Business 2 Community. Twitter Facebook LinkedIn Flipboard 0. Why Does eBay Suspend Accounts? How to Get a Suspended eBay Account Reinstated When your eBay account has been suspended, the steps you must take to get it reinstated depend on the reason why eBay suspended your account in the first place. From here, click to make a one-time payment using your PayPal account or another payment method. Fix the Problem.
Contact eBay. Wait it Out. Your new account could be suspended as well. Establishing and maintaining a positive seller reputation is important on eBay because it helps you establish trust among buyers. Using a stealth account to get around a suspension could lead to a more severe restriction, including a permanent ban from the marketplace. Otherwise, eBay may suspend your account and ask you to confirm your personal information.
Any bidders on your existing listings can retract their bids. Depending on why your account was suspended, eBay may end listings early. Keep in mind that listing fees can be forfeited too, depending on the reason for suspension. Your account can be either completely suspended or just restricted. If the account is not suspended, but restricted for selling, you can still buy; if it is restricted for buying, you can still sell.
Getting your account reinstated depends on the reason eBay suspended your account. If your account was restricted or suspended because of outstanding seller fees or a refund reimbursement, you can make a one-time payment to resolve the issue. When we receive your payment, your account will be reinstated.
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